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AGENDA
Healthcare Payments Innovations
Day One: Tuesday, July 18, 2017
8:00    Registration & Continental Breakfast
9:00    Chairman’s Welcome

Kempton Smith, VP Patient Financial Services – Regional Facilities, Carolinas HealthCare System

9:10    Legislative Impact on Healthcare Payment Reform—The ACA, MACRA and 21st Century Cures Act

Mike Manna, First Vice President, Treasury & Payment Solutions, SunTrust Bank

9:50    Case Study: Kaiser's Approach To Securing Payments In A Multi-Channel Environment While
           Focusing On The Consumer Experience
Gain insights into Kaiser's Provider and Health Plan approach to payments with respect to:
  • The increase of data breaches
  • Catering to a shift in the consumer behavior with the adoption of smartphones and the move to healthcare exchanges

Find out how to:
  • Secure your customers' credit card data and enhance your reputation
  • Interact with your customer in a more consumer focused manner to increase customer satisfaction and increase customer retention
  • Increase encounter efficiencies with the introduction of e-wallets
  • Improve data security with encryption, and reduce your PCI foot print and compliance costs
  • A look into emerging trends and technologies that could be the next strategies for healthcare payments

John Burger, Director of IT --Finance Operations, Kaiser Permanente
10:30    Networking Refreshment Break
10:50    Bringing Faster Payments to the United States: From Same Day ACH to Real-Time Payments and
            Block Chain

The financial services has long sought to improve the clearing and settlement speed of payments. Join the Federal Reserve and The Clearing House to hear how faster payments are being successfully deployed in the United States from Same Day ACH to Real-Time Payments and block chain. The Federal Reserve will discuss how it is leveraging its role as a leader catalyst to guide payments improvement. The Clearing House will share its initiative to build the first new U.S. payments platform in over 40 years. Both organizations will discuss how these efforts are complimentary and designed to provide benefits for all stakeholders including the health payments industry

Nell Campbell-Drake, Vice President in the Retail Payments Office (RPO) at the Federal Reserve Bank of Atlanta
Timothy Mills, AAP, Vice President, Customer Relationship Management, The Clearing House Payments Company

11:30    Brainstorming Block Chain – Operationalizing Around Patient Refund Initiatives
  • Barriers to implement
  • Accelerate Drivers
  • Vendors
  • What’s Embedded in Host

Moderator:
Kempton Smith, VP Patient Financial Services – Regional Facilities, Carolinas HealthCare System

Panelists:
Robert N. Banwart, MBA, LNHA, Accounts Payable System Director, Presence Health
John Burger, Director of IT - Finance Operations, Kaiser Permanente
Raymond Chase, VP of Revenue Cycle, St. Josephs Health System, Alliance Health Providers
12:15    Networking Lunch
1:20    How Do Alternative Payment Types And Faster Payment Models Impact Revenue Cycle Management?
Learn how your revenue cycle management processes will be impacted by emerging payment types, such as bundled payments and ACO models, along with faster payment models like Same Day ACH. Are these emerging trends and changing technologies moving the industry closer to real time adjudication? What other trends are beginning to emerge to enhance the patient/member financial experience and satisfaction?

June St. John, SVP, CTP, Healthcare Product Manager, Wells Fargo
2:00    Rethinking Revenue Cycle Management in Terms of Patient Experience—From Millennials to Seniors
  • How to improve the Patient’s Experience when they encounter the Revenue Cycle
  • Harness available technologies to improve the Patient’s Experience
  • What the expectations are from the varying generations when it comes to scheduling, registration, billing and collections and how meeting these expectations will improve the Patient Experience

Raymond Chase, VP of Revenue Cycle, St. Josephs Health System, Alliance Health Providers
2:40    Networking Refreshment Break
3:00    Identifying Problems and Material Costs Associated With Patient Financial Experiences at Hospitals
St. Luke’s Health System has developed a Patient Financial Experience program that measures the non-clinical experience of its patients; similar to HCAHPS, but for financial experience. This experience has a material impact on both front-end and back-end costs to Providers. This presentation discusses the process installed, results to date and monetized impacts to cash flow, AR and cost of managing accounts.

Michael Rawdan, Ph.D., MBA, System Senior Director of Revenue Cycle & Patient Experience, St. Luke’s Health System
3:40    Next Generation Healthcare: The Value of Financial Information for Shared Decision-Making
Shared decision-making in healthcare is a long-standing practice that stresses the value of having clinicians and patients make decisions together about a patient’s plan of care based on the patient’s clinical diagnosis, the available treatments, and the patient’s unique health situation. The intent is for the patient and his or her clinician to weigh, together, the pros and cons of each treatment option and decide together which plan of care would be best. With the surge in high deductible health plans and increasing patient financial responsibility, it has become imperative that this shared decision-making also include consideration of the patient’s health plan benefits and personal financial situation. During this session we will explore this expanded concept of shared decision-making, and discuss how financial institutions and health insurers working together to support clinicians engaging in this practice can create a win-win for all:

  1. Define what shared decision-making means in a consumer-centered healthcare delivery system
  2. Identify three critical components of a shared decision-making program
  3. Explain how an effective shared decision-making model contributes to the success of an Alternative Payment Model

Pam Jodock, Senior Director, Health Business Solutions, HIMSS
4:20    Innovative Ways to Use Data Analytics To Improve Hospital Revenue
Khaled Kadry, Director of Revenue Cycle, Columbia University Medical Center
5:00    Price Transparency: A Win-Win for Providers and Patients
The confluence of rising patient out-of-pocket costs, demands of ensuring legislative compliance, and increasing pressures of reducing uncompensated care is driving providers to look more seriously to the future of price transparency.

  • Explain the market factors that are driving the need for price transparency.
  • Understand the spectrum of price transparency adoption.
  • Methods for achieving compliance and addressing patient needs.
  • Factors beyond price to consider when defining your organizations price transparency strategy.

Heather Kawamoto, Vice President, Product Management, Recondo Technology
5:35    Networking Reception
DAY TWO: Wednesday, July 19, 2017
8:00    Continental Breakfast
9:00    Chairman’s Remarks
Kempton Smith, VP Patient Financial Services – Regional Facilities, Carolinas HealthCare System
9:10    Impact of Transparency and Pricing at Point of Service
Integrating clinical, financial and health plan data for each episode of care

Kempton Smith, VP Patient Financial Services – Regional Facilities, Carolinas HealthCare System
9:50    Panel Discussion: Best Practices in Revenue Cycle Innovations
Moderator:
June St. John, SVP, CTP, Healthcare Product Manager, Wells Fargo

Panelists:
Khaled Kadry, Director of Revenue Cycle, Columbia University Medical Center
Laurie Mascorro, VP, Treasury Services Product Management and Strategy, BoK Financial
Tom Brekka, CEO, VestaCare
10:30    Networking Refreshment Break
10:50    Panel Discussion: Health Information Privacy, Security, Vendor Management and Risk Mitigation
Moderator:
Lee Barrett, Executive Director EHNAC

Panelists:
Arthur F. Ream III, Director of IT Applications and EPIC Operations /Chief Information Security Officer, Cambridge Health Alliance
Denny Brennan, Executive Director and Chief Executive Officer, Massachusetts Health Data Consortium
Paul Scheib, Chief Information Security Officer, Boston Medical Center
11:30    Panel Discussion - Denials Management to Boost Revenue
  • Consolidated billing vs electronic billing
  • What analytics are you using
  • Staffing and resources to follow up
  • How do you measure progress and improvement

Panelists:
Raymond Chase, VP of Revenue Cycle, St. Josephs Health System, Alliance Health Providers
Rose T Wojciechowski, CTP, VP, Sr. Product Manager, Healthcare Market Segment, Huntington Bank
12:10    Close of Conference
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