10:00 - 10:05 |
Opening Remarks and How This Conference Operates
Audrey Wu, Event Director Strategic Solutions Network |
A Consumer-First Engagement to Enroll and Retain Patients | |
10:05 - 10:45 |
An Effective Digital Transformation Journey: Creating Patient Delight in the Patient Financial Journey
Moderator:W. Christopher Johnson, FHFMA, Vice President Patient Financial ServicesAtrium Health Hiram Martinez, Director of Patient Financial Counseling Mount Sinai Health Systems Panelists:Jean Moody-Williams, Deputy Director, Center for Clinical Standards and QualityCenter for Medicare & Medicaid Services Mindy McNamara, Patient FInancial Experience CoordinatorYale New Haven Health |
10:45 - 11:05 |
Patient Engagement That Combines Clinical and Financial Win-wins for All StakeholdersThis case study shares the story of a patient first initiative that endeavors to anticipate patient needs to innovating more digital, patient-friendly touchpoint. Patients are able to travel a more empowered and satisfying clinical journey and the provider is able to have an informed interaction with the patients regarding financing and payment preferences and options. Becky J. PetersExecutive Director Patient Access Services,Banner Health |
11:05 - 11:15 |
Break |
11:15 - 12:00 |
Optimizing Telehealth: Getting It Right With Patients, Practice, and Payments
Moderator:Peggy O’KanePresident,NCQA Panelists:Kate GoodrichSVP, Trend and Analytics,Humana Chris MeyerDirector of Virtual Care/Telehealth,Marshfield Clinic Health System Mei KwongJD, Executive Director,Center for Connected Health Policy in California |
12:00 - 12:25 |
Establishing Operating Rules for Prior Authorization and Value-based Payments to Improve Care
Erin WeberDirector,CAQH CORE Robert BowmanDirector,CAQH CORE |
12:25 - 1:10 |
Increase Patient Yield by Successfully Managing Risk Based Contracts in Value Based Care Models
12:25-12:40
Michelle IlitchVP of Provider Network /Development,Priority Health 12:40-12:55
Jason Paruthi, MDMedical Director,Lark Health 12:55-1:10
Adele Towers MD MPH FACP CRCDirector, Risk Adjustment, UPMC Enterprises |
1:10 - 2:10 |
Break |
Back Office Functions That Seamlessly Bridge Patient Data with Smart Payment Options | |
2:10-2:45 |
Interoperability- The Current Best PracticesThis comprehensive panel will cover trends and cutting-edge practices in the goal to connect data and enable smooth exchange of this data between information systems so that clinicians, HIM, accounting can meaningfully utilize an ever-increasing amount of patient and other data. How can providers and payors harness all this effectively to provide an accurate reflection of each step of the patient journey AND help anticipate the next step? Moderator:Lee BarrettExecutive Director, CEOEHNAC Panelists:Patrick MurtaChief Interoperability Architect & Fellow/ Enterprise ArchitectureHumana Robert TennantCommissioner EHNAC & Director, Health Information Technology Policy,Medical Group Management Association Elisabeth MyersDeputy Director of Policy,Office of the National Coordinator |
2:45 - 3:10 |
Advancing System Quality in Claims Administration to Meet Changing Expectations in Consumers and PatientsConsumers increase their involvement in healthcare as shoppers Consumer expectations are different employers; administrative accuracy and service contact are critical differentiators In claims, we can work to improve processing accuracy: How? Define new metrics, Error rates, Adjustment rates, Disputes and appeals, Develop designs and technology to drive shared visibility to new metrics (operational counterparts); help to frame accountability Shift toward consultative analytics model; away from reporting Cross-Functional collaboration is key; “it takes a village” Raul MatasDirector of Analytics, NationalClaims Auto Adjudication & Outside Medical ExpenseKaiser Permanente James Shelton IIDirector, Claim OperationsKaiser Permanente |
3:10 - 3:20 |
Break |
3:20- 3:55 |
Win-win: Applying advanced Virtual Patient Registration tech to secure 100% of payment capture… and more than double staff capacityVestaCare’s Virtual Patient Registration (VPR) offers enormous improvements by enabling staff to exponentially serve more patients with breakthrough technology that secures nearly 100% of patient liability… while also limiting COVID-19 exposure. Learn more about:
Tom BrekkaCEOVestaCare, Inc |
3:55 - 4:20 |
Knowing Where You Stand: Using Key Performance Metrics to Evaluate the Performance of Your Central Billing Office and Reaping Improvements
Kurt GallagherExecutive DirectorHBMA |
4:20 - 4:35 |
AI Applications Automating Areas of the Revenue Cycle to Accelerate Cash, Reduce AR and Reduce Expense.The following would be highlighted:
Jeff NiemanCEOMeduit |
4:35-5:00 |
Using Patient Feedback to Improve Payment Practices
Mindy McNamaraPatient FInancial Experience CoordinatorYale New Haven Health |
10:00 - 10:25 |
Leveraging AI Technologies for Healthcare RCM
Christopher Johnson, Vice President Patient Financial ServicesAtrium Health Jeff Nieman, CEOMeduit |
10:25 - 10:50 |
PANEL: How the Back Office Manages Differing Levels of “Propensity to Pay"Hear how this health system organizes the back office to manage varying financial styles and propensity to pay. Michael Rawdan, PH.D, MBA, System Senior Director of Revenue Cycle & Patient Experience,St. Luke's Health System |
10:50- 11:00 |
Break
|
Transformative Disruptions and Innovations | |
11:00 - 11:25 |
Price Transparency: Driving Selection Through Quality and Cost
Charles Stellar, President & CEO,WEDI Jean Moody-Williams, Deputy Director of the Center for Clinical Standards and Quality,Center for Medicare & Medicaid Services |
11:25 - 12:00 |
5 Case Studies in Improving Payments and Identifying Additional Revenue Opportunities and Decreasing Administrative Costs WHILE Improving Clinical Outcomes and Reducing Re-AdmissionAI software with Infrared image of blood flow of Diabetic patient extremities increases reimbursement by 23% while decreasing costs by 38% Using AI tools to reduce SEPSIS costs by 48% while increasing reimbursement by 18% New mobile data collection tools reduces physician documentation time by up to 63% while increase reimbursement by 28% VBR models can help improve revenues, decrease costs, improve quality – but can also decrease revenues if you don’t participate. Remote Patient Monitoring can increase annual physician’s revenues by over $90,000 per year with less than 2% additional effort ,Mark AndersonCOOEast Texas IPA/ACO |
12:00 - 12:20 |
Serving Patients Where They Are for Financial Tools and Options
Moderator:W. Christopher JohnsonFHFMA, Vice President Patient Financial Services Atrium Health Panelists:Jan Smith ReedDirector, US healthcare T-Base Communications John InnesPresidentACH Processing Company |
12:20 |
Conference Concludes |