Mark R. Anderson, CPHIMS, FHIMSS
W. Christopher Johnson, FHFMA
Adele Towers MD MPH FACP CRC
Erin Richter Weber
If you are a health plan, hospital/health system or financial institution and would like to speak at this highly acclaimed forum please contact [email protected] For sponsorship opportunities, contact [email protected]
Steven Carleton is Vice President of Customer Experience for Premera Blue Cross. Much of his career can be summed up as “making things work better.” He has been a leader in nearly every business function across a variety of industries. Prior to joining Premera in April 2019, Steven spent 15+ years in Silicon Valley building and leading teams at eBay, Apple, Genentech, and Sun Microsystems.
Carleton’s passion for creating meaningful and memorable experiences is equaled by his commitment to letting the data guide decision making. Finding the right story in a sea of information while honoring the human side of business have been key differentiators in his career. Striking this balance has allowed him to bridge the gap between technologists, sales, marketing, finance, and product teams to best serve customers.
Carleton is a graduate of the US Coast Guard Academy and Stanford University’s Graduate School of Business. Following his first shipboard assignment in Seattle, he spent the remainder of his Coast Guard career as a rescue helicopter pilot. He dreams of mastering the seaplane so he and his wife can explore the inside passage of Vancouver Island.
Mark R. Anderson, LFHIMSS, CPHIMS
Mr. Anderson is one of the nation's premier IT futurists dedicated to health care. He has 45 years’ experience in Healthcare as a CEO, CFO and the corporate CIO at 4 IDNs and has worked with over 250 hospitals and over 26,000 physicians. Additionally, since 2010, Mr. Anderson has worked with 28 ACOs regarding moving from FFS to VBR, has created over 20 Care Coordination and Patient Engagement programs, and has developed the 7-Stages of VBR functionality matrix. Finally, Mr. Anderson has served as an Expert Witness on numerous legal cases dealing with Healthcare Technologies, hospital protocols, and malpractice cases.
Lee Barrett is the Executive Director of The Electronic Healthcare Network Accreditation Commission (EHNAC), a federally recognized, standards development organization designed to improve transactional quality, operational efficiency and data security in healthcare, where has served in that capacity since the commission's inception in 1993. He has 10 years of experience leading healthcare professional services organizations including PricewaterhouseCoopers, SAIC, Covansys and Virtusa and 20 years in senior management roles in payer organizations including Travelers and Aetna. He has held senior leadership positions with the American Dental Association Business Enterprises Inc. (ADABEI), the for-profit, wholly owned subsidiary of the ADA, a provider organization and has led several healthcare software/services development companies including: MBEXX, Claredi, HealthEC and others in which for many he facilitated their growth and acquisition. He has served as chairman of WEDI, and ASCX12N Insurance Subcommittee and currently serves on the eHi Leadership Council and DirectTrust Board and has been on many other industry boards.
A member of both the HHS Cybersecurity Task Force (405d) and ONC Fast Healthcare Interoperability Resources (FHIR) Tiger Team as well as Chair of the National Trust Network Data Sharing and Cybersecurity Task Group, Barrett works on key HIT industry initiatives that lay the foundation for health information technology – including support and implementation of important healthcare legislative mandates. He speaks nationally regarding security, privacy, ransomware and cybersecurity risk management/assessment and mitigation strategies, tactics and best practices and is a continued go-to resource for industry media.
W. Christopher Johnson, FHFMA
Chris Johnson has been employed in the healthcare finance field for more than 30 years. During this time Chris has worked in multiple environments including sole community providers, an academic medical center and in integrated healthcare delivery system. He is current employed by Atrium Health in Charlotte as Vice President Revenue Cycle Management Regional Facilities and Unified Business Office. In his current role, Chris oversees the Unified Business Office which is responsible for “patient facing” billing functions for both hospital and professional billing operations for the Atrium Health Owned facilities. In addition, Chris leads the Regional PFS Team which supports revenue cycle operations for the regional healthcare facilities affiliated with the HealthCare System. Chris is a Fellow in the Healthcare Financial Management Association and an active member of the North Carolina Chapter of HFMA where he has served in numerous leadership positions including Chapter President. Chris has also worked with National HFMA on the Board of Examiners, National Advisory Council, Regional Executive for Region IV, and the Chapter Advancement Team. In 2017 received the Fredrick C. Morgan Award, the highest service award presented by National HFMA. Chris received his bachelor’s degree in Business Administration from Montreat College in Black Mountain, North Carolina, and is certified in Epic Resolute Hospital Billing and Single Billing Office Administration.
Kurt Gallagher joined the Healthcare Business Management Association in 2018 as its executive director and quickly revitalized HBMA’s Data Science Committee to complete the organization’s first HBMA Billing Fees Survey later that year. Kurt has led efforts to develop new performance benchmarks for the revenue cycle management industry and plans to launch a new benchmarking survey in early 2021.
Adele Towers MD MPH FACP CRC
Dr. Towers is the Director of Risk Adjustment for UPMC Enterprises, and is also a geriatrician on the faculty at the University of Pittsburgh. At UPMC Enterprises, she is directly involved in the development of healthcare related technology, with emphasis on use of Natural Language Processing (NLP) for Risk Adjustment coding and use of Clinical Analytics to optimize clinical performance. Prior to this role, she has served as the Medical Director for Health Information Management at UPMC with responsibility for Clinical Documentation Improvement as well as inpatient coding denials and appeals. She has been on the faculty in the Division of Geriatric Medicine at the University of Pittsburgh for over 25 years and continues to see patients at the Benedum Geriatric Center in UPMC. She is the former Medical Staff President at UPMC Presbyterian, and her prior positions have been as Vice Chair for Quality Improvement and Patient Safety for the Department of Medicine, Medical Director of UPMC Home Health, Medical Director of the Benedum Geriatric Center and Medical Director of Primary Care at the Western Psychiatric Institute and Clinic. Dr. Towers has presented the experience at UPMC with use of NLP and Clinical Analytics at multiple regional and national conferences.
Jim Milanowski has over 22 years experience in the management of mental health, substance abuse, behavioral health managed care and medical care coverage programs. Mr. Milanowski currently serves as the President and Chief Executive Officer of the Genesee Health Plan (GHP), administering a community based indigent health care plan. The health plan has covered over 70,000 Genesee County residents since 2001. Since the start of enrollment into Affordable Care Act in 2013, GHP has conducted outreach and enrollment sessions with over 15,000 Genesee County residents. The health plan received the 2015 Pinnacle Award from the Michigan Association of Health Plans for this effort. As a strong advocate, his expertise includes working to reduce racial disparities, uncompensated care, and the impact of chronic disease. During his leadership, Genesee Health Plan has received the national quality award from URAC for Best Practices in Patient Empowerment and Protection, the Greater Flint Labor Council's Community Partnership Award and the Robert M. Pestronk Excellence in Public Health Award. He is a founding member of the Health Net Collaborative, and a member of the Greater Flint Health Coalition Access, Dental and Medical Group Visit Committees. He is the Treasurer of the Michigan Association of County Health Plans and is on the Board of Directors for the Genesee Community Health Center. Mr. Milanowski received his Bachelor of Arts degree in Psychology from Spring Arbor University and his Master's of Science degree in Clinical Psychology from Eastern Michigan University. He is a limited-licensed psychologist in the state of Michigan, and has extensive counseling experience with adult, child, and adolescent populations.